The simplest way to contact Turnpilot is to email us at contact [at] turnpilot [dot] fr. Your message is read by a member of the team, who will get back to you promptly, with no form and no automated follow-ups.
What to expect from the conversation
- A first conversation — We listen to your context, your priorities and what is costing you the most minutes today.
- A demo — We present Turnpilot through concrete turnaround cases, from the control screen to the ramp app.
- A review of your station — Together we look at where minutes are lost, which modules address your needs and how to measure the effect with data you already have.
- Precise answers — Questions from operations, procurement, IT or your data protection officer: we answer them, with documentation.
Useful information to include
To prepare a useful conversation, you can mention in your message:
- Your type of organisation: ground handler, airport, airline, multi-station group.
- The airport or airports concerned.
- The approximate number of turnarounds per day at the station or stations in question.
- The airlines you serve, if you are a ground handler.
- The tools in place: check-in and baggage systems, rostering, equipment tracking, spreadsheets, and what is missing.
- Your priorities: attributed minutes, bags left behind, TOBT, searching for equipment, evidence for disputes, comparing stations…
None of this is mandatory: one line is enough to get started.
Before you write
Depending on your trade, these pages can help you frame your request:
- the ground handler solution;
- the airport solution;
- the airline solution;
- our security and data protection principles;
- answers to common questions in the FAQ.
Your data
The information you send us by email is used only to reply to you and prepare our conversations. Details are in the privacy policy.