An airline handling portal to share the facts
Between a ground handler and its airline customers, a lot of time goes into reconstructing what happened: an end-of-flight report sent by email, a question about a delay, a baggage complaint, a request for supporting documents. Each side has its version; neither is complete.
Turnpilot’s airline handling portal ends the back-and-forth. The handler gives each airline access to its own flights, with the timeline of each turnaround, the delays, their causes and the evidence behind them. The handler and its customer look at the same facts.
Each airline sees only its own flights
That is the portal’s ground rule. An airline sees the flights it operates at the station, and nothing else: not other airlines’ flights, not the handler’s internal organisation, not the trade-offs it makes between customers. The handler decides who at the airline has access, and what is shared.
That separation is what makes trust possible. The handler can share its facts without exposing other customers; the airline knows that everything it sees is about its own operation.
A report for every flight
For every flight, the portal presents a clear report built from the turnaround timeline:
- on-block and off-block times, next to the schedule;
- the main handling steps and when they were completed;
- the count of bags loaded and, where relevant, bags left behind and any offload;
- any delays, with their IATA code and the facts that explain them;
- services delivered during the turn.
The report is available shortly after departure, without the station team having to write it.
Evidence, available when it matters
When a question comes up about a flight — a delay, a bag, damage — the airline finds in the portal the time-stamped facts the handler has chosen to share: the flight’s chain of evidence and, where available, time-stamped images from the stand.
Disputes are settled faster, on common ground. When the handler is at fault, it sees that too, and can act. When it isn’t, it can show it without argument.
A per-station view for the airline
Beyond single flights, the portal gives the airline a view of service quality at every station where the handler serves it: punctuality attributable to handling, delay minutes by code, bags left behind, service commitments met. It is the ground truth of each station, useful for performance reviews with the handler and for tracking SLAs.
What the portal brings to each side
- To the ground handler — less time spent justifying itself, a customer relationship built on shared facts, and a transparency argument in tenders. See Turnpilot for ground handlers.
- To the airline — visibility of what happens on the ground at stations it cannot see, and facts to manage its contracts. See Turnpilot for airlines.
Your data, your sharing rules
Station data belongs to the operator that produces it. The portal only publishes what the handler decides to share, to the people it designates. Data protection principles are described on the security and data page.
To read the delays shared in the portal with confidence, see our article on IATA delay codes.