Every aircraft turnaround involves at least three organisations: the ground handler that performs it, the airport that runs the stands and the departure sequence, and the airline that pays for the service and answers for its punctuality. Our ground operations solutions start from a simple observation: all three are talking about the same flight, but rarely with the same information, and rarely at the same time.
Turnpilot brings passengers, baggage, equipment and aircraft together in a single view for each flight. Everyone accesses it according to their role and permissions, and works from time-stamped facts rather than impressions relayed over the radio.
Ground operations solutions built from the ramp up
A turnaround plays out in a few dozen minutes, on a crowded stand, with crews constantly moving between flights. The pain points look much the same from one station to the next:
- information arrives late, often after departure, in the next morning’s report;
- equipment and baggage carts are tracked down over the radio;
- delay minutes are disputed without shared evidence;
- every station keeps its own spreadsheets, which cannot be compared.
Turnpilot does not replace the systems you already run. It sits on top of them, reads them, and gives teams what they are missing: a real-time view of every turnaround, alerts ranked by their impact on departure time, and a record of what actually happened. The system proposes an action; people decide. For the full approach, see the platform.
Three trades, three entry points
- Ground handlers — Fewer attributed minutes, crews guided one task at a time, and evidence behind every delay code. See the ground handler solution.
- Airports — Better-informed TOBTs for A-CDM, stands released on time and a shared reading of turnarounds. See the airport solution.
- Airlines — The ground truth at every station: your flights, nothing more, with the evidence to manage quality and your SLAs. See the airline solution.
For ground handlers
The station manager wants to know which flights are at risk now, not tomorrow morning. The ramp supervisor wants to arbitrate between two flights without hunting for a tug on the radio. The baggage team leader wants to be sure every cart has left before the holds close. The SLA manager wants evidence, not reconstructions. The ground handler solution serves each of them, from the control screen to the ramp app.
For airports
Airport operations expect reliable times from the handler: a TOBT that holds, an on-time pushback, a stand freed for the next arrival. Turnpilot gives the handler the means to keep those commitments and exchanges with A-CDM. See the airport solution.
For airlines
Ground ops and quality managers, as well as procurement teams, need to know what really happens at each station. The airline portal shows each airline its own flights, with the timeline of every turnaround and the supporting evidence. See the airline solution.
What every solution shares
Whatever your trade, you work from the same foundation:
- One view per flight — Passengers, baggage, equipment and aircraft together, turnaround by turnaround, with real-time turnaround control.
- Alerts that set priorities — Ranked by impact on departure time, so the costliest minutes are handled first.
- A time-stamped record — Every step carries its time and its source, ready for SLAs and delay disputes.
- Role-based access — Everyone sees what concerns them; an airline sees only its own flights.
- Your data stays yours — Designed with GDPR in mind: see security and data.
Where to start
The simplest starting point is a real station: your turnarounds, your constraints, your priorities. Together we look at where minutes are lost, which modules address your needs, and how to measure the effect using data you already have. The expected benefits are discussed on that basis, with no blanket figures.