Time-stamped ramp evidence that belongs to you
Damage found on a hold door at the next station. A delay charged to loading when the team was ready. An airline asking whether the chocks were in place. In every case, the question is what happened on stand at a precise moment. And too often, nobody can show it.
The cameras and evidence module provides that time-stamped ramp evidence. Images are linked to the flight and the time, can be opened from the flight timeline, and belong to the operator that produces them: the ground handler, the airport or the airline, depending on your set-up.
Where existing tools don’t look
Station systems record transactions: a passenger boarded, a bag scanned, an on-block time. They don’t show what happens around the aircraft. Turnpilot adds images where existing tools don’t look, for the handling operator, and ties them to the flight.
The set-up is adapted to each station and its organisation. We define it with you in a first conversation.
Evidence for ground damage and disputes
Ground damage
Contact between a vehicle and an aircraft, a hold door struck, damage discovered later: the liability question comes quickly, often with nothing to go on. Time-stamped images linked to the flight make it possible to establish what happened, and what didn’t. They protect the operator when it is not at fault, and help it understand and fix things when it is.
Service and delay disputes
When a delay minute is charged to ground handling, the flight timeline provides the facts; images make them indisputable. They complete the chain of evidence in the SLA and delays module, used to accept or dispute a delay code, and can be shared with the airline concerned through the airline portal.
Safety procedures, visible on stand
IGOM procedures set out the actions that protect the aircraft and the people around it: chocking, coning, equipment approach, opening and closing the holds. They are performed hundreds of times a day and rarely documented.
Images make those actions visible. The safety manager can review them, use them for training and lessons learned, and show an airline or an auditor that procedures are followed. The point is not to watch people: it is to document operations.
Optional: Vision AI alerts in real time
With Vision AI, cameras no longer only prove things after the fact: they alert during the turnaround. Vision AI spots hazardous situations around the aircraft on the images, such as a vehicle too close to an engine, someone in a danger zone during pushback or debris on the stand. The alert goes to the supervisor and the team concerned, and the event joins the flight’s evidence chain, image included. Vision AI detects situations, never who people are.
Privacy by design
Filming a workplace is a serious matter. Turnpilot follows GDPR principles:
- No recognition of individuals. Images document operations on an aircraft, not people’s identities.
- Defined purposes. Operational safety, evidence for damage or disputes, procedure improvement.
- Data minimisation. Only what serves those purposes is kept, for limited periods.
- Data stays with the operator. Images belong to the operator, which decides whether to share them.
- Transparency. Teams know what is filmed, why, and who can see it.
These principles are detailed on the security and data page.
Who it is for
- Ground handler — evidence that stands up against claims, and images for training; see Turnpilot for ground handlers.
- Airline — a way to see how its aircraft was handled at each station; see Turnpilot for airlines.
- Airport — a shared view of incidents on its stands.
To place these images in the flow of a turn, read the key steps of a narrowbody turnaround.