A turnaround management platform built for the station
A station keeps to schedule when everyone knows, at the right moment, what is happening elsewhere. That is rarely the case: check-in, baggage, equipment and aircraft are each followed in their own tool, with their own screens and their own teams.
Turnpilot is a turnaround management platform that starts from the flight, not from the tool. For every turnaround, it brings passengers, baggage, equipment and aircraft together in a single view. Around that view, four uses.
See: every flight, in real time
The station view shows every upcoming flight on the station, each with its progress and its risk to the departure time. Sort it by risk or by schedule, and open any flight to see its detailed timeline: what is done, what is under way, what is missing.
The same view serves the station manager checking whether the morning bank will hold, the supervisor choosing between two stands, and the baggage team leader checking that the carts have left. Everyone looks at the same flight; everyone finds what matters to them.
Flight-level detail is covered on the turnaround control page; equipment and cart positions on the apron map and GSE page.
Anticipate: deal with the delay while it can still be avoided
A delay caused by ground handling rarely appears all at once. It creeps in: a few minutes lost here, a piece of equipment waited for there. Turnpilot flags these situations while there is still time to act, and ranks them by impact on the departure time. The supervisor deals first with what costs the most.
Every alert explains why it appeared, which flight it concerns, and suggests an action. The system suggests, people decide: accept, reject, put on hold. Everything is logged, so the day can be reviewed afterwards.
For the airport, anticipation has a direct benefit: a better-informed TOBT, updated earlier by the ground handler and shared with the A-CDM process. Our article TOBT, a ground handler’s promise explains what is at stake.
Guide: the right job, to the right team
A decision made in the control room only matters once it reaches the ramp. When the supervisor accepts an action, the task goes straight to the agent or team concerned, on their device.
The ramp app shows one task at a time: the flight, the stand, the job to do. It is built for the apron: gloves, sun, noise, rain, no network. It speaks the IGOM vocabulary and relies on pictograms, for teams that are often multilingual.
The supervisor sees the whole queue; the agent sees their next job. The split is deliberate: it avoids drowning the ramp in dashboards, and keeps decisions where the big picture is.
Prove: the chain of facts, flight by flight
After departure the question changes: what happened, and who is accountable? Every step of the turn is time-stamped and carries its source. IATA delay codes charged to ground handling can be checked against that timeline, then accepted or disputed on facts.
This feeds the SLA and delays module, which exports the evidence to billing and dispute handling, and the airline portal, where each airline reviews its own flights. Where existing tools don’t look, cameras and evidence add time-stamped images owned by the operator.
Optional: AI that supervises, manages, sees and answers
On top of these four verbs, Turnpilot offers four optional AI modules, switched on station by station:
- Supervision AI continuously watches over turnarounds and all your stations, and alerts before the delay or the hazard arrives;
- Management AI prioritises, assigns and follows up the actions to take, and approves on its own the ones you delegate to it;
- Vision AI spots hazardous situations around the aircraft on camera images;
- the AI assistant answers in plain language and drafts airline messages and reports.
By default, the system proposes and people decide. You set the scope AI may approve; everything stays visible, explained and logged.
On top of the systems in place, never instead of them
Turnpilot replaces neither the DCS, nor the baggage reconciliation system, nor staff rostering, nor invoicing. It sits on top of the systems already in place and reads them. Your teams keep their tools and their habits; they gain a shared view.
In practice:
- No double entry. The ramp app only asks for what existing systems don’t already know.
- No new device. It runs on the smartphones and tablets already deployed on the station.
- Your data stays yours. What your station produces belongs to you; see security and data.
One platform for every station
Ground handlers often run several stations, each with its own habits and spreadsheets. Turnpilot applies the same delay indicators everywhere, so management can compare stations on a common basis and see where handling-related delays concentrate.
The platform reads differently depending on your business: for ground handlers, for airports, for airlines.