Resources for the people who run the station
These ground handling resources are written for station managers, ground operations managers, airline ground quality teams and airport operations centres. They explain the job as it is done on the ramp: what a TOBT is and who owns it, how to read a delay code, why a piece of equipment nobody can find costs minutes.
Every article relies on accessible primary sources: EUROCONTROL, IATA, the European Commission and aircraft manufacturers. References are listed with each article and cited in the text. If a figure could not be verified, it is not published.
The glossary
- Ground handling glossary — More than fifty terms in plain English, from A-CDM to baggage tug: milestones, load documents, equipment, contracts and standards. Open the glossary
In-depth articles
- Reducing handling-related delays — Where ground handling delay minutes come from, what European data says about them, and which organisational levers to pull. Read the article
- IATA delay codes: reading them and disputing a minute — Code structure, handling-related groups, sub-codes, and how to defend an allocation with time-stamped facts. Read the article
- A-CDM and TOBT for ground handlers — A-CDM milestones, the handler’s role in the TOBT, what a missed TOBT triggers, and good practice. Read the article
- Key steps of a narrowbody turnaround — Typical sequence, critical path, safety rules on stand and friction points. Read the article
- Ground support equipment tracking — Why knowing where equipment is matters: lost time, ground damage, electrification and safety. Read the article
From the job to the tool
These pages describe industry practice. To see how it translates into day-to-day station work, browse Turnpilot’s features or the page for ground handlers.